Privacy Policy

Effective Date: January 9, 2026
Last Updated: January 9, 2026

1. Introduction

Muze AI ("Muze," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered performance marketing platform (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

Account Information

• Name

• Email address

• Phone number

• Company name

• Billing address

• Payment information (processed by our payment provider)

Business Information

• Brand assets (logos, colors, fonts)

• Product images and descriptions

• Website URL

• Industry and business type

Communications

• Support requests and correspondence

• Feedback and survey responses

• Chat messages within the Service

2.2 Information from Connected Accounts

When you connect your advertising accounts, we collect:

Meta Ads (Facebook/Instagram)

• Campaign, ad set, and ad data

• Performance metrics (impressions, clicks, conversions, spend)

• Audience and targeting information

• Creative assets (images, videos, copy)

• Pixel and conversion data

Google Ads

• Campaign and ad group data

• Performance metrics

• Keyword and targeting information

• Creative assets

• Conversion tracking data

Other Integrations

• Data from other platforms you choose to connect (e.g., Shopify, analytics tools)

2.3 Information Collected Automatically

Usage Data

• Pages and features accessed

• Actions taken within the Service

• Time spent on the platform

• Feature usage patterns

Device and Technical Data

• IP address

• Browser type and version

• Operating system

• Device identifiers

• Referring URLs

Cookies and Tracking Technologies

• Session cookies (for authentication)

• Preference cookies (for settings)

• Analytics cookies (for usage analysis)

• See Section 8 for more details

2.4 Information from Third Parties

• Identity verification services

• Fraud prevention services

• Public business information

• Platform API data (Meta, Google)

3. How We Use Your Information

3.1 To Provide the Service

• Create and manage your Account

• Connect and sync your advertising accounts

• Generate AI-powered ad creatives

• Analyze campaign performance

• Provide automated optimization

• Deliver insights and recommendations

3.2 To Improve the Service

• Analyze usage patterns and trends

• Develop new features and functionality

• Train and improve our AI models

• Fix bugs and technical issues

• Conduct research and analysis

3.3 To Communicate with You

• Send service-related notifications

• Respond to support requests

• Provide product updates and announcements

• Send marketing communications (with your consent)

3.4 For Business Operations

• Process payments and billing

• Prevent fraud and abuse

• Enforce our Terms of Service

• Comply with legal obligations

• Protect our rights and property

3.5 AI Model Training

We may use aggregated and anonymized data to train and improve our AI models. This data is stripped of personally identifiable information and cannot be used to identify individual users or their campaigns.

Important: We do NOT use your specific ad creatives, campaign strategies, or business data to train models that benefit competitors. Your proprietary information remains confidential.

4. How We Share Your Information

4.1 Service Providers

We share information with third-party vendors who help us provide the Service:

Provider Type - Purpose- Examples
Cloud Infrastructure - Data hosting and processing - AWS, Google Cloud
Payment Processing -Billing and subscriptions -Stripe
AI Services -Content generation -OpenAI, Anthropic
Analytics -Usage analysis -Google Analytics, Mixpanel
Communication- Email and notifications -SendGrid, Twilio
Advertising Platforms -Campaign management -Meta, Google

These providers are contractually bound to protect your information and use it only for the services they provide to us.

4.2 Advertising Platforms

When you use the Service to manage ads, we share necessary data with:

• Meta (Facebook/Instagram): Campaign settings, creatives, targeting, and optimization signals

• Google: Campaign data, creatives, and performance signals

This sharing is required for the Service to function and is governed by each platform's terms and privacy policies.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.4 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests

• Enforce our Terms of Service

• Protect our rights, privacy, safety, or property

• Protect against fraud or security threats

• Respond to emergencies

4.5 With Your Consent

We may share your information in other circumstances with your explicit consent.

4.6 What We Do NOT Share

• We do NOT sell your personal information

• We do NOT share your campaign data with competitors

• We do NOT share your business strategies or proprietary information

• We do NOT provide your data to third parties for their own marketing purposes

5. Data Retention

5.1 Active Accounts

We retain your information for as long as your Account is active and as needed to provide the Service.

5.2 After Account Termination

Data Type - Retention Period
Account information -90 days after termination
Campaign data -90 days after termination
Generated content -30 days after termination
Billing records -7 years (legal requirement)
Usage logs -12 months Anonymized analytics Indefinitely

5.3 Deletion Requests

You may request deletion of your data at any time (see Section 7). We will delete your information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures including:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)

• Access Controls: Role-based access, multi-factor authentication

• Infrastructure: Secure cloud hosting with SOC 2 compliant providers

• Monitoring: Continuous security monitoring and intrusion detection

• Audits: Regular security assessments and penetration testing

6.2 Employee Access

• Access to user data is limited to authorized personnel

• Employees are trained on data protection and privacy

• Access is logged and monitored

6.3 Incident Response

In the event of a data breach that affects your personal information:

• We will investigate and contain the breach

• We will notify you within 72 hours if required by law

• We will provide information about the breach and steps you can take

• We will report to relevant authorities as required

6.4 Limitations

While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

7. Your Privacy Rights

7.1 All Users

You have the right to:

• Access: Request a copy of your personal information

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Receive your data in a portable format

• Objection: Object to certain processing of your data

• Withdrawal: Withdraw consent for marketing communications

7.2 European Economic Area (EEA) Residents

Under GDPR, you have additional rights including:

• Right to be informed about data collection

• Right to restrict processing

• Right to object to automated decision-making

• Right to lodge complaints with supervisory authorities

Our legal bases for processing include:

• Contract: Processing necessary to provide the Service

• Legitimate Interest: Improving our Service, preventing fraud

• Consent: Marketing communications, optional features

• Legal Obligation: Compliance with laws and regulations

7.3 California Residents

Under CCPA/CPRA, you have the right to:

• Know what personal information we collect and how it's used

• Delete your personal information

• Opt-out of the sale of personal information (we do not sell data)

• Non-discrimination for exercising your rights
  
  

7.4 Exercising Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]

We will respond to requests within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.

8. Cookies and Tracking

8.1 Types of Cookies

Cookie -Type- Purpose Duration
Essential - Authentication, security -Session
Functional -Preferences, settings -1 year
Analytics Usage statistics -2 years
Marketing Ad personalization -1 year

8.2 Managing Cookies

You can control cookies through:

• Browser settings (block or delete cookies)

• Our cookie consent banner

• Opt-out links for specific providers

Note: Disabling essential cookies may affect Service functionality.

8.3 Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to DNT signals as there is no industry standard for compliance. If a standard is established, we will update this policy accordingly.

9. International Data Transfers

9.1 Transfer Mechanisms

Your information may be transferred to and processed in countries other than your own, including the United States and India. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)

• Data Processing Agreements

• Compliance with applicable transfer regulations

9.2 EEA Transfers

For transfers from the EEA, we rely on:

• European Commission adequacy decisions

• Standard Contractual Clauses

• Binding Corporate Rules (where applicable)

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we learn that we have collected information from a child under 18, we will:

• Delete the information promptly

• Terminate the associated Account

If you believe we have collected information from a child, please contact us at [email protected].

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

Third-party services we integrate with include:

• Meta: Meta Privacy Policy

• Google: Google Privacy Policy

• OpenAI: OpenAI Privacy Policy

• Anthropic: Anthropic Privacy Policy

• Stripe: Stripe Privacy Policy

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending an email notification

• Displaying a notice within the Service

The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Data Protection Officer

For data protection inquiries, please contact us at:

Email: [email protected]

We are responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Muze AI
Operated by Agentprod Inc

Email: [email protected]
Address: 8 The Green, Ste A, Dover, DE 19901, United States

For EEA Residents:
You may also lodge a complaint with your local supervisory authority. A list of authorities is available at: ec.europa.eu/justice/data-protection

15. Summary of Key Points

Topic -Summary
What We Collect- Account info, connected ad account data, usage data
How We Use It -Provide Service, improve AI, communicate, comply with law
Who We Share With -Service providers, ad platforms, legal authorities (when required)
Your Rights -Access, correct, delete, port your data
Security -Encryption, access controls, monitoring
Retention -Active use + 90 days after termination
Do We Sell Data? -No, we do not sell your personal information

By using Muze AI, you acknowledge that you have read and understood this Privacy Policy.